Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

 

This Privacy Policy explains how Chun Hei Limited collects, uses, discloses, and safeguards information when you visit the website wa02.watchhousesale.com and make purchases of thermal insulation products.

1. Information Collected

Chun Hei Limited collects the following categories of information:

  • Order Information: Full name, billing address, shipping address, payment details, email address, and telephone number provided during checkout.

  • Account Information: Email address and password created for a customer account.

  • Usage Data: IP address, browser type, operating system, referring URLs, and pages viewed on wa02.watchhousesale.com.

  • Communications: Content contained within emails or contact forms submitted to [email protected].

2. Use of Information

Chun Hei Limited uses collected information for the following purposes:

  • To process transactions and fulfill orders for thermal insulation products.

  • To provide order confirmation and shipping status notifications.

  • To respond to customer service requests submitted to [email protected].

  • To improve product offerings and website functionality.

  • To detect and prevent fraudulent transactions and security incidents.

3. Disclosure of Information

Chun Hei Limited discloses information to the following categories of third parties:

  • Payment Processors: Entities that process credit card and digital wallet transactions.

  • Shipping Carriers: Entities that deliver orders to the specified shipping address.

  • Legal Authorities: Government agencies or law enforcement when required by subpoena, court order, or applicable law.

4. Data Security

Chun Hei Limited implements Secure Socket Layer (SSL) encryption for all payment transactions and account access. Access to personal information is restricted to employees who require such access to perform order fulfillment and customer support functions.

5. Data Retention

Chun Hei Limited retains order information for a period of seven (7) years to comply with tax and accounting regulations. Account information is retained until the account holder requests deletion. Usage data is retained for a period of twelve (12) months.

6. Customer Rights

Customers may request the following actions by contacting [email protected]:

  • Confirmation of whether personal information is being processed.

  • Correction of inaccurate personal information.

  • Deletion of personal information that is not required for legal compliance.

7. Cookies

Chun Hei Limited uses essential cookies to maintain shopping cart functionality and session security. Browser settings may be adjusted to refuse cookies, though this action will disable cart functionality.

8. Contact Information

For questions regarding this Privacy Policy or to exercise data protection rights, correspondence must be directed to:

Chun Hei Limited
Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui
[email protected]